Hearing Carry-Over (HCO) service allows a person with a speech disability who can hear to make a call by typing to the Relay Operator who reads the message to the other party. The HCO user can hear the other party’s spoken responses through the phone.


How Does HCO Relay Work?

  • 1

    The HCO user types to the Relay Operator.

  • 2

    The Relay Operator reads aloud the typed message to the other party.

  • 3

    The other party speaks directly to the HCO user.

Other HCO Features 

The Relay Operator specializes in all types of HCO calls, such as HCO to TTY, HCO to VCO, HCO to HCO, or HCO to STS. With this service, you may have to specify your call type to the relay service.

HCO to TTY 

The HCO user can type to the Relay Operator. Then the Relay Operator types what the HCO user says to the TTY user. Whatever the TTY user types goes back to the Relay Operator who will read aloud to the HCO user who can listen.

HCO to VCO 

The HCO-VCO relay service is not available. However, the HCO user and VCO user could simply call each other directly on their own TTY’s. The HCO user would type directly to the VCO user and the VCO user would talk to the HCO user.

HCO to HCO 

The HCO-HCO relay service is not available. However, both HCO users could simply type each other directly on their own TTY’s.

HCO to STS 

The HCO user can type to the Relay Operator who will then read aloud to the STS user.  The STS user can speak to the HCO user directly. The Relay Operator may repeat what the STS user says to the HCO user if needed.


Relay Nevada Customer Profile

The Relay Nevada Customer Profile allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time. Click here to learn how to set up your Customer Profile.